At FSD Motors, we recognize the importance of trust and confidence in your decision to purchase a vehicle. We are committed to ensuring that your experience with us is seamless, transparent, and satisfying. Our refund policy has been meticulously designed to embody professionalism and excellence, reflecting our dedication to your satisfaction. Below, we detail our comprehensive refund policy that aligns with our core values of integrity, customer commitment, and exceptional service.
1. Policy Transparency and Clarity
Transparency is fundamental to our operations. We strive to provide clear, unambiguous information about our refund policy to empower you in making informed decisions. Before you finalize your purchase:
- Our experienced sales and customer service teams are equipped to clarify any doubts or questions you may have, ensuring you fully comprehend your rights and our obligations.
2. Comprehensive Refund Period
Understanding the need for ample time to assess your new vehicle, we offer a generous refund period. This allows you to:
- Thoroughly evaluate the vehicle’s Specifications and details of performance.
- Ascertain that the vehicle’s features and capabilities meet your expectations and lifestyle needs.
- Make a confident decision about keeping the vehicle, knowing that you have time to reconsider if needed.
3. Conditions for Refund Eligibility
Our refund policy is inclusive yet stipulates certain conditions to maintain fairness and accountability:
- Return Period: The vehicle will be in our premises and not delivered status and cancellation would be initiated in One day of Payment for Export vehicles (New) and 7 days in case of Used Vehicles.
- Vehicle Condition: The vehicle should remain in the same condition as at the time of sale, without any significant modifications or damage.
- Mileage Limit: The vehicle has to be the same at the time of agreement of Purchase for new and used vehicles.
- Documentation: All original purchase documents must be intact and returned with the vehicle.
- Restocking and documentation Fee: Actual cost will be deducted if any documentation has been paid by FSD Motor on behalf of the customer. (Except any bank charges, Shipment Booking, Upgrades through Accessories.
- Nominal restocking fee may apply, reflecting the costs associated with preparing the vehicle for resale. (External Warehouse Cost)
4. Streamlined Communication Process
We believe in proactive communication and have established a straightforward process for initiating a refund:
- Contact our customer service department directly via phone, email, or in person at our dealership.
- Our representatives will guide you through the refund process, from initial inquiry to final resolution.
- We are committed to addressing your concerns promptly and thoroughly, ensuring a clear understanding of the next steps and timeline.
5. Prompt Refund Execution
Once all conditions are met, our finance department will process your refund efficiently:
- We aim to complete refund transactions promptly, adhering to the timeline communicated during your refund application.
- You will be kept informed throughout the process, and we will provide detailed updates as your refund is processed.
At FSD Motors, we stand behind our products and services. Our refund policy is crafted to protect your interests and provide peace of mind. It underscores our commitment to upholding ethical standards and fostering lasting relationships with our customers. Should you have any concerns or need additional information about our refund policy, please reach out to our customer service team. We are dedicated to ensuring that your car buying journey with us is exceptional, from start to finish.
